We sell our products with one goal to provide satisfaction to all our customers therefore we stand behind everything we sell. If you are not satisfied by any product due to any reason, you can return it for replacement or refund within 30 days of delivery. However, you must understand that we can’t bear a loss either; so return of any product will be accepted only if the product is returned in a saleable condition with the tags intact, in their original packaging and in an undamaged condition. If returned product meets all these conditions only then you will be eligible for 100% refund (excluding shipping charges and gift-wrapping where appropriate).
There are certain conditions and ways to return or replace any product and every customer is bound to follow these conditions and ways. At the time of returning or replacing any product you must have either store receipt or order ID or shipping invoice for all returns and exchanges.
If you return or exchange a product by mail, we recommend you to ship your package with a traceable shipping carrier which includes insurance as LUKP is not responsible for packages lost in transit without proof of tracking. We will refund your entire order, excluding shipping costs, as long as all purchased are returned.
Though we strive to give you a great customer experience each time by providing you the best products but if you are not 100% satisfied with your purchase, just drop an email at firstname.lastname@example.org with the subject of “Return & Refund” or Call at 646-980-6630 within a period of 30 days, from the date of delivery.
You can also sent you refund request via contact us page with selecting subject of “Product Tracking/Exchange/Return Inquery!”
Refund/ replacement for goods/ merchandise are subject to inspection and checking by compliance team.
Damages due to neglect, improper usage or application or handling will not be covered under our Return Policy.
Please note that shipping charges will not be included in the refund value of your order as these are non-refundable charges by shipping carrier companies.